CHARLESTON, W. Va. — The state Public Service Commission is taking a closer look at the billing and meter reading practices of two West Virginia power companies.
The PSC Friday announced it is launching an investigation into how Monongahela Power Company and Potomac Edison Company conduct their billing and meter reading.
A news release from the PSC stated the investigation stems from the agency receiving multiple customer complaints.
As part of Friday’s order, both companies have been directed to file written responses to specific questions relating to changes in meter reading and billing practices; the frequency and methods used to read meters and estimate customer bills; and information relating to customer complaints received by the companies.
Mon Power and Potomac Edison have till June 28 to file their response with the Commission.
In the release, the PSC said the purpose of the investigation is to focus on the practices, policies and procedures in place at Mon Power and Potomac Edison and evaluate the strengths and weaknesses at a structural level. It is not to address individual customer bills.
The PSC will also continue to pursue individual customer complaints. Customers who feel they have received inaccurate or excessive estimated bills are encouraged to contact the Commission’s Consumer Affair Technicians at 1-800-642-8544.