CHARLESTON, W.Va. – When the power goes out, those affected have two questions.
“Is anybody working on it?” and “When will it be fixed?”
Appalachian Power has created a web tool they hope will give people a better and more timely answer to those two burning questions.
“We’ve always been able to provide customers estimated time of restoration over the phone,but now there’s a new way,” said Appalachian Power Spokesman Phil Moye. “Rather than calling in, you can set it up so you can just look on line.”
Customers can set up an account at Appalachian Power’s website and when an outage occurs they’ll have the information as soon as they log in. Moye cautions it will take a brief period of time for the information to be completely updated. Initially it will be a “global outage” time frame until they have crews on the scene to get a look at what the problem might be.
“It’s important to report it because that helps us know how big the outage is,” said Moye. “It also helps us to be able to call you back and see if your power is restored when we think your power is restored.”