CHARLESTON, W.Va. —  When the power goes out, those affected have two questions.  

“Is anybody working on it?”  and “When will it be fixed?”

Appalachian Power has created a web tool they hope will give people a better and more timely answer to those two burning questions.

“We’ve always been able to provide customers estimated time of restoration over the phone,but now there’s a new way,” said Appalachian Power Spokesman Phil Moye. “Rather than calling in, you can set it up so you can just look on line.”

Customers can set up an account at Appalachian Power’s website and when an outage occurs they’ll have the information as soon as they log in. Moye cautions it will take a brief period of time for the information to be completely updated.  Initially it will be a “global outage” time frame until they have crews on the scene to get a look at what the problem might be.

“It’s important to report it because that helps us know how big the outage is,” said Moye. “It also helps us to be able to call you back and see if your power is restored when we think your power is restored.”



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  • Duck

    Interesting I saw this article today. Our power (inside Morgantown city limits) went out at 9:30 last night. I called the number in the phone book, and the lady said over 1,000 customer were out, and it would be after midnight before power would be back. The actual number of customers affected was nine; I drove all around, and it was only part of our little housing circle. If this is part of their new pinpoint information system, I hope they didn't pay too much for it.

  • West Virginian

    NO Electricity =No Computer += wasted time for new way to find out when power returns

    • Larry

      I believe the system is primarily designed for people with "smart phones" to access the information, you can still call in and report it the old fashioned way.

  • John

    Fifteen years ago, Appalachian Power admitted to my wife that the reason our power goes out so much is because they won't spend the money to upgrade equipment. One of the roads we drive near our house has had tree limbs laying on the power lines for the 20+ years we have been driving it. It isn't rocket science. Cut the trees away from the lines. Power went out the Saturday the mountaineers beat Oklahoma State. I mowed the grass while it was out it was that pretty. They blamed it on a squirrel. It was out for five hours. Give me a break!!!!

  • Mike

    Power outages are going to be a problem in this country until our electrical power infrastructure is changed through a massive plan. Worn out poles with wire strung from one to another, surrounded by trees is archaic, not changed for generations. Power lines need to be underground, and outages will continue until that is done. Very expensive, yes, but this is the 21st century and distribution of electrical power must change, somehow, someway.

    • Larry

      Outages still occur on underground lines, albeit from different causes, but they do occur. They take longer to fix and it is often harder to find the problem. Also with all of the other underground lines already in place, such as phone, gas, water, etc. it would be very difficult to find the space to run all power lines underground, and transmission lines, forget about it.

  • cam

    Does anyone else see a problem with setting up a website for reporting power outages?
    I just hope it's designed for mobile devices...and doesn't chew through their power.

    • GregG

      I too got a laugh when I read that one. It is hard to get on the old computer when the power is out.