MARTINSBURG, W.Va. – There have been no new reports of identity theft since a call center was opened in the wake of a WVU Medicine University Healthcare data breach in Martinsburg.

Vice President of Marketing and Development Teresa McCabe said they have been receiving weekly reports from Kroll, the company hired to provide identity monitoring after an employee at Berkeley Medical Center was linked the use and disclosure of personal information of 113 former patients.

“We’ve had a little over 500 calls,” McCabe told WEPM News. “About 300 of those are calling because they received letters, and the remaining just people who read about it or were concerned they could possibly be on the list.”

More than 7,000 patients received letters back in February informing them of the breach.
McCabe said those are the patients the employee encountered and could have potentially compromised.

The hospital terminated the employee Jan. 27 after an internal probe was launched in response to a criminal investigation by the FBI and the Berkeley County Sheriff’s Department.

The hospital system set up the hotline Feb. 24 and offered potential victims one year of credit protection.

McCabe said they have been getting weekly updates from Kroll.

Most of the calls so far are routine.

“The kind of calls they’ve been getting have been general in nature,” she said.

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