PSC warns of scammers posing as Appalachian Power representatives

CHARLESTON, W.Va. — The Public Service Commission of West Virginia is warning residents about a scam involving people claiming to represent Appalachian Power.

According to the commission, the scam involves people threatening to shut off someone’s electricity within an hour because of unpaid bills unless an immediate payment is made through an online banking service.

The scammers may also leave a message requesting a call to 1-888-432-9056.

Commission Chairman Charlotte Lane said if a utility threatens to end one’s service, they should call the utility and verify any owed amount.

“Legitimate utility company employees will never insist on one specific form of payment. These scammers are criminals, and customers should never interact with them,” she said.

“Do not share your banking or credit card information with anyone you cannot confirm is a legitimate utility representative. And never share your personal information including your Social Security number. Only use the customer service phone number printed on your utility bill.”

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