CHARLESTON, W.Va. — A worker on the toll-free COVID-19 Vaccine Info Line has been removed following reports of not being helpful, Gov. Jim Justice said on Wednesday.
Justice said his office looked into a complaint of the worker not helping properly and being described as ‘rude.’ The line is used by the West Virginia Department of Health and Human Resources (DHHR) for general information on a vaccine or the process.
“The report was well-founded and the person was removed immediately. Anything that comes to my attention, I am going to act on it. I am going to act as quickly as I possibly can,” Justice said during his COVID-19 press briefing.
State Health Officer Dr. Ayne Amjad confirmed the news about the toll-free worker.
“We did have some complaints of an individual who was not answering questions properly. We did remove that person from the call line. We want people to feel comfortable when we call our call line,” Amjad said.
The DHHR lists the COVID-19 Vaccine Info Line number has 1-833-734-0965. The COVID-19 Hotline is 1-800-887-4304. The info line is open Monday-Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to 5 p.m.