WHEELING, W.Va. — Delaware North, the company that owns the casinos at Wheeling Island and Mardi Gras in Cross Lanes, issued a statement Friday about problems with its sports betting operations including the BetLucky sports betting app.
“We have been informed by Miomni Gaming, our sports wagering platform provider in West Virginia, that they have encountered a contract dispute with a third-party technology supplier. This has resulted in the interruption of the Wheeling Island and Mardi Gras sports-betting operations as well as the BetLucky.com mobile app from accepting new sports wagers. We are honoring and redeeming all resulted bets and are working to determine a time frame for restoration. We apologize for this interruption in service.”
Both the sports book locations inside the casinos and the app have been down since Wednesday night.
The West Virginia Lottery released a statement on Friday afternoon.
“Sports wagering is currently nonoperational at Mardi Gras Casino & Resort and Wheeling Island, due to negotiations between their management services provider and a third-party vendor. Both casinos are owned by Delaware North, and the management services provider is responsible for services to the casinos including management of trades and risks, providing player- and service-level support, and customizing the functionality and operations of the sports wagering platform.
The West Virginia Lottery is monitoring the situation and is communicating with all parties to ensure a resolution as soon as possible. Until this issue is resolved please contact the casinos directly with any questions. Mardi Gras Casino: 866-797-5306 and Wheeling Island Casino: 866-807-4007. Dial “0” at the message to speak with a representative.”