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WV American Water to hold virtual Q&A to discuss customer payment plans

CHARLESTON, W.Va. — West Virginia American Water Company will hold a virtual information session Thursday morning to explain payment options for customers facing financial hardships due to the COVID-19 pandemic.

The session starts at 8 a.m. Thursday and will focus on the company’s customer assistance programs.

For example, WVAWC’s H2O Help to Others program offers financial assistance for income-eligible customers and discounts on monthly water and wastewater charges.

Megan Hannah, the company’s external affairs manager, said they can also arrange payment plans and get customers signed up for budget billing, regardless of income.

“We want our customers to know that, regardless of their financial status or issues they may be facing in their personal lives, we do have an option to assist them in taking care of their monthly bill,” she said.

Hannah said the virtual event is about creating transparency and access so customers can get their questions answered.

“It’s live with representatives with West Virginia American Water, the DHHR and Dollar Energy Fund to talk more those types of programs. Customers can ask questions specific to their circumstance,” she explained.

WVAWC is the largest water utility in West Virginia. More than 545,000 people rely on their water service. Hannah said several customers are still unemployed and are trying to make ends meet.

“We do have some customers that are still facing hardships due to the pandemic. As a result of that, we still have very generous payment plan options available to our customers, so that will be one of the options we’ll be discussing,” Hannah said.

To access the live session, CLICK HERE a few minutes prior to the event. Pre-registration is not required and there is no password to join.

A final information session is scheduled for Dec. 16 at 7 p.m.

The sessions are always recorded and posted to the company’s YouTube channel for customers who were been unable to participate during the live events.





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