HUNTINGTON, W.Va. –Officials with Huntington National Bank announcing earlier this that they have ranked No. 1 among regional banks in both the JD Power 2026 Online Banking Satisfaction Study and the JD Power 2026 Mobile App Satisfaction Study.
The studies measure overall customer satisfaction with banks’ digital platforms, while evaluating factors which include information, system performance, design, and tools and capabilities within the website and app. Both studies have been based on responses from 5,249 and 5,599 respondents respectively.
“At Huntington Bank, we look out for our customers every day, including by providing access to tools and experiences that make it easier for them to bank,” President of Huntington’s West Virginia region Chad Prather said. “This recognition reflects our focus on delivering customer-centric and intuitive digital experiences to help our customers reach their full potential. As customer expectations continue to evolve, we remain committed to evolving, too, so that we continue to meet their financial needs in the moment.”
The bank’s financial management tools have been designed to deliver practical, everyday value, which helps customers anticipate needs, avoid unnecessary fees, and builds stronger financial habits for the future.
Some of their tools include:
The Hub- offered in the app, allowing customers manage money, set goals, and track progress with a clear, personalized view of their finances
Huntington Heads Up- alerts customers to any potential issues and opportunities, which helps them avoid fees, stay on track, and make informed decisions
Teen banking- offers tools and controls to help teens and their parents manage money together
Caregiver banking- helps caregivers support and manage the financial needs of loved ones with confidence and ease
“As we continue to grow, we’re expanding access to tools and experiences that make it easier for customers to bank, from onboarding digitally to managing day-to-day finances,” President of Consumer and Regional banking at Huntington Brant Standridge said. “That means delivering more personalized insights, simplifying everyday banking and expanding tools to help customers take greater control of their financial lives. As we welcome more customers to Huntington, including through our recent partnerships with Veritex Bank and Cadence Bank, we’re accelerating how more people and small businesses can benefit from these capabilities and engage with us digitally.”
Huntington operates over 1,400 branches in 21 states.