CHARLESTON, W.Va. — The Public Service Commission of West Virginia has named Schumaker and Company to perform an audit of two telecommunications companies following complaints regarding service.
Schumaker and Company will be responsible for conducting a focused management audit of Frontier West Virginia and Citizens Telecommunications Company of West Virginia. The audit is supposed to begin as soon as possible with the goal of completing work within six months.
The audit comes in light of complaints regarding Frontier’s service, including concerns from emergency services, 911 centers and senior citizens.
The PSC last month rejected Frontier’s choice of auditor, stating the company put too much emphasis on cost and too little on the firms’ resources, audit experience and standards.
The commission told Schumaker and Company it should highlight the concerns related to emergency services.
A preliminary report is due after four months, followed by a draft at five months and a final report at the six-month mark.