Appointments not necessary at DMV offices

CHARLESTON, W.Va. — No services at West Virginia Division of Motor Vehicles offices require an appointment at this time.

Adam Holley, the agency’s general counsel, spoke to lawmakers on Sunday about services amid the pandemic, which had been altered to limit the spread of the virus.

“In the past, over the last year when we were dealing with the pandemic, we had some services by appointment only. But we have not had an appointment-only scenario in quite some time unless we’ve had an office that’s gone to half-staff because of COVID,” he said.

Holley said in situations when an office’s workforce is limited, services will be appointment only.

Delegate Daniel Linville, R-Cabell, asked Holley the question during Sunday’s meeting of the Joint Legislative Oversight Commission on Dept of Transportation Accountability. Linville also asked Holley about issues related to staffing at offices.

“We’re down 50 employees,” Holley said.

“Thankfully, this body passed a bill last session to put us into the DOT merit system, and it will provide us with some opportunities to offer competitive salaries and do some things to try to improve and retain employees,”

The measure goes into effect next year.

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