CHARLESTON, W.Va. — A wide internet outage for customers of Optimum Friday night and Saturday morning is now blamed on criminal acts.
According to the company their network facility in St. Albans was targeted by thieves who damaged the facility and caused the outage which impacted thousands of customers in Kanawha County.
The company’s technicians have been working to restore the outage and have filed a police report.
The company released this statement:
“We sincerely apologize to our customers in Kanawha County who experienced service disruptions. Our teams responded immediately and worked to restore services after our network was deliberately damaged by criminal activity. We appreciate our customers’ patience and urge the community to remain vigilant and report any suspicious activity to local authorities.