Technology chief hopeful mainframe problems can be repaired by Thursday; workaround found for DMV

CHARLESTON, W.Va. — West Virginia Chief Technology Officer Joshua Spence said Tuesday he’s hopeful a software issue with the state’s mainframe computer system can be repaired by Thursday.

Joshua Spence

Spence gave an update on the problems during Gov. Jim Justice’s media briefing.

Spence said the problems began July 18 with a hardware failure with a component of the mainframe. He said that has since been repaired and now the focus has turned to software fixes.

“We have moved into a software repair phase and we are still tracking to have resolved on Thursday,” Spence.

The state Office of Technology has successfully found a workaround for the state Division of Motor Vehicles to resume some services.

The DMV can now resume processing Commercial Driver’s Licenses (CDL), driver’s licenses, instruction permits and driver’s license reinstatement transactions.

“We are grateful to the Office of Technology for continuing to work around-the-clock to find ways for us to resume services and process licensing transactions for our customers,” DMV Commissioner Everett Frazier said. “This has been a difficult week, and we apologize to the citizens of West Virginia for any inconvenience.”

Frazier said customers should check the agency’s alert box on its website before driving to a regional office for services.

The mainframe issue has also impacted the state Department of Health and Human Resources WV PATH public assistance portal.

Spence said vendors IBM. Ensono and Park Place Technologies are assisting the state on the repairs.

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