BLUEFIELD, W.Va. — The next training class for hires at the Intuit Customer Success Center, run through Alorica in Downtown Bluefield, begins in less three weeks.
Those new employees starting on Oct. 21 will be joining the 80 already employed at the site which is among the first components in Intuit’s larger plans for Mercer County.
“We’ve got the whole range,” said John Miller, senior site director for Alorica in Bluefield, the manager for Intuit’s Customer Success Center, of the hires up to this point.
Those workers provide daily assistance with two Intuit products — QuickBooks, an accounting software package, and Mint, a personal budget planner — with management from Alorica.
That help comes via phone for customers with QuickBooks in the U.S. and via online chat for Mint for people in the U.S. and Canada.
The temporary customer success site is located at the former AAA building in Bluefield which now bears the Intuit name.
Next year, the site will relocate to its permanent location, the Summit Bank Building on Bluefield’s Federal Street, which will also provide space for Intuit’s planned innovation lab for entrepreneurs and business owners.
Eventually, 500 people total could work there.
“We’ll just continue to do small hiring classes and continue to build the head count up,” Miller said of hiring plans for the Customer Success Center.
Once in the larger Federal Street facility, he said hiring numbers would jump at greater rates to fill up to 350 work stations.
Applications were being accepted through the Alorica website.
“As we position for next year, we’ll have more opportunities for management and leadership so it’s a good opportunity for folks to get in on the ground floor now and then grow into it as we grow next year,” Miller said.
Earlier this year, Intuit, which also has TurboTax, the online tax service, selected Bluefield for its Prosperity Hub Program, an initiative to bring full-time jobs, vocational training, and education resources to communities in need.
The pilot hubs were in Johnstown, Pa. and Wise, Va. with Bluefield added alongside Morristown, Tn. and Hazard, Ky.
The official launch of the Prosperity Hub Program came last week.
Brad Smith, Intuit’s current executive board chair and a former company president CEO, is a Kenova native.
“Bluefield was chosen based on the talent and skills in the region, access to students graduating from multiple institutions and the progressive leadership of the local community leaders,” Smith said at the time of the hub announcement earlier this year.
“The combination of expertise here and our technology can create the next chapter for the region.”
Miller is a transplant to Bluefield from Pittsburgh, Pa.
He said support for Intuit and Alorica from Bluefield and Mercer County, as a whole, was evident from the moment he signed on as senior site director in June.
He became a full-time resident of Bluefield in the middle of July.
“That support has continued on. We’re not having any issues recruiting for any of the classes. The community support with economic development with the city has just been great,” Miller said.
“(They’re) great partners, great partnership and, anything we need, all we have to do is ask.”